1. All orders above $99 gets Free Delivery
2. All orders below $99 are charged standard delivery fee of $7.50 or $15 for special express delivery within 60 minutes. For special location in Singapore, such as Army Camps and Sentosa as well as other hard to access areas and areas which require an entry fee, Delivery fees of $20 will be applied
Cancellation and Changes to Order by Customer
1. Due to the perishable nature of our products, once order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged.
2. Changes in order should be made 48 Hours prior to delivery, as we deliver directly from our plantations. Please refer to our delivery process page for more information on this.
3. Substitution to your order can happen if we determine that your order’s quality might be affected for unforeseen circumstances. In this case, you’ll likely be notified for the changes and seek for your approval before we proceed with the substitution.
Any issue with Order
If you encountered any issue with your order, please immediately contact our customer satisfaction officer on our Live Chat or drop us an email at firstname.lastname@example.org
You’re encouraged to contact our officer directly on Live Chat for immediate support, other channel of communications may take sometime to be processed.
Please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacements
Due to our large volume of enquiries, please do allow us 1-2 working days to process your refund / replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
Cancellation of Order by Durian SG Prime
Durian SG Prime reserves the right to make changes, including to cancel any order. For such event, you’ll be notified and a full refund will be provided accordingly. This is due to our fruits at our plantation being subject to strict quality control, failing which we might have to cancel your order to ensure that you do not get a defective product. Please understand that all cancellations are made for the good of the customer.
Dining in or Pick Up
Durian SG Prime allows our customers to pickup durians order for free of charge and will waive off all delivery fee, simply select pick-up during your check out process.
Dining in will be subjective to availability. Please make sure that chat with our customer office on Live Chat to confirm on availability to avoid any last minute disappointment.
Same Day Delivery / Express Delivery
All of our orders are by default within the same day with no additional cost. Only special express delivery within 60 minutes requires additional fee.